The elimination of government regulation of airline fares and routes has resulted in lower fares and a wide variety of price /service options. In this new commercial environment, consumers have had to take a more active role in choosing their air service by learning to ask a number of questions.
- Am I more concerned with price or with schedule?
- Am I willing to fly at a less convenient time if it means saving $25?
- Will the airline penalize me for changing my reservation?
- Will I have to pay extra for checked bags or for seat assignments?
- What will the airline do for me if it cancels my flight?
The link below will guide you to the Aviation Consumer Protection website designed to explain your rights and responsibilities as an air traveler and to show you how to avoid problems. We hope it helps you become a more resourceful consumer.
Aviation Consumer Protection and Enforcement
United States Department of Transportation
http://www.dot.gov/airconsumer
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