Customer Service Plan

All air carriers authorized to operate in the United States are required by the United States Department of Transportation to make available a Customer Service Plan. It is intended to provide you with information regarding policies, procedures and methods for handling certain aspects of your travel on your air carrier, including those exceptions that may occur in your travel plans.

Below you will find a partial list of Air Carrier Customer Service Commitments:

Airlines for America - Customers First 12-Point Customer Service Commitment
http://www.airlines.org/Pages/Customers-First-12-Point-Customer-Service-Commitment.aspx

Aeromexico
http://www.aeromexico.com/us/travel-information/before-your-purchase/regulations-and-policies/customer-service-plan.html

Air Canada
http://www.aircanada.com/us/en/customercare/customer_service_plan.html

Air China
http://www.airchina.us/en/managemytrip/uscsp/csp.html

Air France
http://www.airfrance.us/US/en/local/page_flottante/hp/customer_commitment.htm

Air New Zealand
http://www.airnewzealand.com/customer-service-and-tarmac-delay-plan

Alaska Airines

http://www.alaskaair.com/content/about-us/customer-commitment/customer-commitment-overview.aspx

Alitalia
https://www.alitalia.com/us_en/Informazioni-Supporto/diritti-passeggeri/index.html

Allegiant Airlines

http://www2.allegiantair.com/customer-service-plan

American Airlines
http://www.aa.com/i18n/customerService/customerCommitment/customerServicePlan.jsp#csp

ANA
http://www.ana.co.jp/wws/us/e/local/customer_service_plan/

Asiana
http://us.flyasiana.com/C/pdf/Customer_service_plan_en.pdf

British Airways
http://www.britishairways.com/travel/customer-commitment/public/en_us

Compass Airlines
http://compassairline.com/html/CompassAirlinesCustomerCommitment.htm

Delta Airlines
http://www.delta.com/content/www/en_US/legal/customer-commitment.html

Emirates Airlines
http://cdn.ek.aero/us/english/images/201309110442_ek_customer_service_plan_10th_october_2013_tcm272-706834.pdf

ERA Aviation
http://www.flyera.com/passengerservice/customerservice/customercommitment

Express Jet Airlines
http://www.expressjet.com/passengers/customer-service-plan/

Frontier Airlines

http://www.flyfrontier.com/customer-service/customer-commitment

Great Lakes Airlines
http://www.greatlakesav.com/customer_service/Docs/Customer_Service_Plan.pdf

Hawaiian Airlines
http://www.hawaiianairlines.com/aboutus/customer-service-commitment

Iberia Airlines
http://www.iberia.com/us/service-commitment/

Icelandair
http://www.icelandair.us/servlet/file/store36/item572897/version1/Customer%20service%20plan%202012.pdf

Island Air
http://www.islandair.com/flight-info/customer-service-plan/

Japan Airlines
https://www.ar.jal.com/arl/region/en/other/csplan.html

JetBlue Airlines

http://www.jetblue.com/legal/passenger-service-plan/

KLM
http://www.klm.com/travel/us_en/prepare_for_travel/customer_commitment/customer_commitment/index.htm

Lufthansa
http://www.lufthansa.com/online/portal/lh/us/local?nodeid=3378290&l=en

Porter Airlines
https://www.flyporter.com/Content/Documents/Porter_Customer_Service_Plan_2011-10-07.pdf

Qantas
http://www.qantas.com.au/travel/airlines/customer-service-plan/us/en

Qatar Airlines
http://www.qatarairways.com/us/en/customer-service-commitment.page

Scandinavian Airlines
http://www.flysas.com/upload/International/USA/DOT/SASCustomerServicePlan120202.pdf

Silver Airways
https://www.silverairways.com/more-information/customer-service-plan

Singapore Airlines
http://www.singaporeair.com/en_UK/travel-information/customer-service-plan/

SkyWest Airlines
http://www.skywest.com/fly-skywest-airlines/customer-information/show/customer-service-plan/#/customer-service-plan/

Southwest Airlines

http://www.southwest.com/assets/pdfs/.../customer-service-commitment.pdf%E2%80%8E

Spirit Airlines

http://www.spirit.com/content/documents/en-us/Contract_of_Carriage.pdf

Swiss
https://www.swiss.com/countries/US/local_content/customer_service_plan/Pages/customer_service_and_contingency_plans.aspx

Thai Airlines
http://www.thaiairways.com/plan-your-trip/before-you-fly/en/customer_service_plan.htm

Turkish Airlines
http://www.turkishairlines.com/en-int/travel-information/legal-notice/legal-notice-passenger-rights/customer-service-plan

US Airways
http://www.usairways.com/en-US/aboutus/customersfirst/customerserviceplan.html

Virgin America

http://www.virginamerica.com/guest-service-commitment.html

Volaris
http://volaris.com/media/uploads/archivos/conocenos/customer_service_plan.pdf

WestJet
http://www.westjet.com/guest/en/travel/basics/security-travel-alert/guest-service-plan.shtml

The Customer Service Plan is separate from and not a part of your carriers Contract of Carriage.